I need to cancel my policy can I get a refund? (Outside of the 14 day cooling off period)

This information relates to Direct Travel branded products only underwritten by Chaucer Insurance Company DAC. 

If you purchased a single trip policy, you have not travelled, nor made a claim and will not be making a claim then Yes.

You will need to contact us by emailing us at enquiries@direct-travel.co.uk with your policy certificate, the reason for the cancellation and confirmation that you have not travelled, no claims have been made and that you are not intending to claim. The policy will then be cancelled for you and a refund made. Your policy will be cancelled from the date you request your policy to be cancelled.

You will be entitled to a refund, subject to a deduction of 30% of the premium paid to represent the period during which you have been on risk for cancellation cover.

If you purchased an annual multi trip policy you have not travelled, nor made a claim and will not be making a claim then Yes.

You will need to contact us by emailing us at enquiries@direct-travel.co.uk with your policy certificate, the reason for the cancellation and confirmation that you have not travelled, no claims have been made and that you are not intending to claim. The policy will then be cancelled for you and a refund made. Your policy will be cancelled from the date you request your policy to be cancelled.

You will be entitled to a refund, subject to a deduction of 30% of the premium paid to represent the period during which you have been on risk for cancellation cover.