If, due to unexpected circumstances beyond your control, for example due to unavoidable change to travel plans as a result of airline reduction and border closures etc.., your trip cannot be completed within the period of cover shown in your policy certificate, cover will be extended for you for a 30 day period at no extra cost, but only on the basis that you are making every effort to get home as quickly as possible and are in contact with your airline and he British embassy.
In the event of a claim within this extended period you may be required to evidence this e.g. emails to airlines, travel agents, tour ops, embassy contact etc… screenshots of availability (or lack of it).
You do not need to contact the Emergency Assistance Company (unless you are ill) and your policy will automatically extend.
Please note: The Emergency Assistance Company are not able to assist in getting you home unless this is due to your injury or illness, and this has been agreed by them. It is important to note that medical repatriations are currently being prioritised to ensure the safety of those who are unwell and the Emergency Assistance Company will not be able to support you with returning back to the UK due to FCO advice. Instead you must contact your airline, tour operator, booking agent and/or UK embassy in need with regards to your travel arrangements and getting you home as soon as possible.
This information relates to Direct Travel branded products only underwritten by Chaucer Insurance Company DAC. If you have a query regarding any other branded products please refer to the Policy Wording for full terms and conditions.