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You may cancel a policy within 14 days of receipt of your policy documentation. Providing your policy has been paid in full, you will receive a full premium refund as long as you have not travelled, no valid claim has been made or is intended to be made and no incident likely to give rise to a valid claim has occurred. You must send your request to us in writing, via either letter or email format.
Cancellation outside the 14-day cooling off period:
If you decide this cover is no longer suitable for you and you want to cancel your policy after the 14-day cooling off period, you can do so by calling us or writing to us. Depending on circumstance, you will not receive a full refund if you cancel after the 14-day cooling off period. There may be an administration charge.
We may also cancel the policy by providing 30 day's notice by registered post to your last known address.
Non-payment of premiums:
We reserve the right to cancel this policy in the event of non-payment of the premium.