Our flight was cancelled due to a Natural Catastrophe and we have decided to rearrange our outbound travel in order to continue our trip. Are we able to make a claim?

Under our Direct Travel Premier and Premier Plus policies, you can submit a claim for consideration if your departure is delayed by more than 24 hours due to the occurence of a Natural Catastrophe, and you decide to continue your trip.

This will include unexpected costs you incur re-arranging your Outbound travel to reach your original destination.

The following is considered a Natural Catastrophe - Volcanic eruption, flood, tsunami, earthquake, landslide, hurricane, tornado or wildfire.

For full terms and conditions and exclusions please refer to the Direct Travel Policy wording.

Other Brands - Please refer to the Policy Wording for terms and conditions of other providers.