If unfortunately you need to contact the Emergency Assistance Line whilst on your holiday, please have the following information available when you (or someone on your behalf) contact the Medical Emergency Assistance Company so that your case can be dealt with swiftly and efficiently:
- Your name and address;
- Your contact phone number abroad including the hospital and treating doctors details;
- Your policy number as shown on your policy certificate; and
- The name, address and contact phone number of your GP.
- Quote the scheme name which is: Direct Travel
Other brands - Please refer to the specific policy wording, for their full terms and conditions.