With Direct Travel we aim to provide the highest standard of service to every customer. If our service does not meet your expectations, we want to hear about it so we can try to put things right.
All complaints received will be taken seriously, helping us understand your concerns and provide you with fair response.
If Your complaint relates to Your policy, please contact:
Direct Travel Insurance, Digital House, Threshelfords Business Centre, Feering, Kelvedon, Colchester, Essex CO5 9SE
In the event you remain dissatisfied and wish to make a complaint, you can do so at any time by referring the matter to either the Complaints team at Chaucer Syndicates Limited, or Lloyd’s:
- When You make contact please provide the following information;
- Your name, address and postcode, telephone number and e-mail address (if you have one).
- Your policy and/or claim number, and the type of policy you hold.
- The reason for your complaint.
Any written correspondence should be headed complaint and you may include copies of supporting material.
The address of the complaints team at Chaucer is:
Chaucer Complaints, Plantation Place, 30 Fenchurch Street, London, EC3M 3AD. Tel: 020 7105 8161 Fax: 020 7105 8010, Email: email@example.com
The address of the complaints team at Lloyd’s is:
Complaints, Lloyd’s, One Lime Street, London, EC3M 7HA Tel: 020 7327 5693 Fax: 020 7327 5225, Email: firstname.lastname@example.org Website: www.lloyds.com/complaints
Other brands - Please Refer to the Policy Wording for terms and conditions of other providers.
Other brands - please refer to the policy wording for terms and conditions of other policies.