With Direct Travel we aim to provide the highest standard of service to every customer. If
our service does not meet your expectations, we want to hear about it so we can try to put
All complaints received will be taken seriously, helping us understand your concerns and
provide you with fair response.
If your complaint relates to your policy, please contact:
Direct Travel Insurance, Digital House, Threshelfords Business Centre, Feering, Kelvedon,
Colchester, Essex CO5 9SE
In the event you remain dissatisfied and wish to make a complaint, you can do so at any
time by referring the matter to the Complaints team at Chaucer:
When you make contact please provide the following information;
- Your name, address and postcode, telephone number and e-mail address (if you have
- Your policy and/or claim number, and the type of policy you hold.
- The reason for your complaint.
Any written correspondence should be a headed complaint and you may include copies of
The address of the complaints team at Chaucer is:
Chaucer Insurance Company DAC – Complaints, 38 & 39 Baggot Street Lower, Dublin 2,
D02 T938, Ireland.
Telephone: +353 1567 5580.
Other brands - Please refer to the Policy Wording for terms and conditions of other