Can I make a Complaint Related to a Claim?

If your complaint relates to your claim, please contact:

Claims Settlement Agencies, 308-314 London Road, Hadleigh, Benfleet, Essex SS7 2DD Tel: 01702 553443, Email info@csal.co.uk

In the event you remain dissatisfied and wish to make a complaint, you can do so at any time by referring the matter to either the Complaints team at Chaucer. When you make contact please provide the following information;

• Your name, address and postcode, telephone number and email address (if you have one).
• Your policy and/or claim number, and the type of policy you hold.
• The reason for your complaint.
• Any written correspondence should be a headed complaint and you may include copies of supporting material.

The address of the complaints team at Chaucer is:

Chaucer Insurance Company DAC – Complaints, 38 & 39 Baggot Street Lower, Dublin 2,
D02 T938, Ireland.

Email: complianceenquiries@chaucerplc.com. Telephone: +353 1567 5580.

Other brands - Please Refer to the Policy Wording for terms and conditions of other
providers.