If your complaint relates to a claims, or assistance you received whilst travelling, you will need to contact the complaints team as shown in your Policy Wording.
When you contact the complaints department, please include the following information:
- Personal information - name, address, postcode, telephone number, email address
- Policy details - policy number, claims number, type of cover, cover level
- The reason for your complaint
Any written correspondence should be titled 'COMPLAINT' and you may include copies of supporting evidence.
If you are dissatisfied with your insurer's solution, then you can raise the matter with the Financial Ombudsman Service (FOS), who are an independent body that adjudicate complaints. Their contact details are below:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0800 023 4567 or 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk