If you are asked to pay a small bill for medicines or outpatient treatment while abroad, it is often easier to settle your medical bill directly. You can then keep hold of all your receipts and make a claim for the costs incurred once you return to the United Kingdom.
If your treatment is more expensive, or if anyone on the policy is admitted as an inpatient, you must contact the emergency medical assistance team connected with your insurance policy. They are available 24/7 by phone, email, or post, and are a team of multilingual medical professionals who can help to settle your claim directly with the hospital or medical service provider.
Click here for the appropriate Medical Assistance contact phone number for your insurer. This information can also be found in your Policy Wording.