A ‘medical screening’ is the process by which we declare your medical conditions, online or over the phone. You will input your diagnosis, and the screening system brings up a series of questions in relation to this condition. Once you have done this for all the travellers that need pre-existing medical conditions covered, you have completed the medical screening process.
After this, a panel of quotes will be presented to you, and it’s up to you to decide which one covers your travels best.
If we cannot cover your medical condition, or if there are complications surrounding it, a quotation will not be offered and you will be asked to contact the customer care team. From here, we can help with your queries.