In the event of a medical emergency, you need to call the emergency medical assistance team as soon as is feasibly possible. This can be the affected traveller or someone on their behalf.
Click here for the appropriate Medical Assistance contact phone number for your insurer. This information can also be found in your Policy Wording.
All of our travel insurance policies offer a 24 hour-a-day, 7 day-a-week medical emergency assistance and repatriation service helpline. Doctors, nurses, and other technical and multilingual support staff are available to provide immediate help and can be contacted from anywhere in the world.
Your total cover amount will vary depending on the provider you have insured with (eg. Direct Travel has different repatriation cover than Freespirit). Please make sure that the travel insurance option you choose offers the correct level of medical cover to your needs.