DIRECT TRAVEL INSURANCE Help Centre home page
  1. DIRECT TRAVEL INSURANCE
  2. General Queries
  3. General Cover

General Cover

  • What is travel insurance?
  • Do I actually need travel insurance?
  • When should I buy my travel insurance?
  • I’m travelling today - can I get cover?
  • Can I get travel insurance if I’ve already travelled?
  • How do you define a UK resident?
  • What’s an excess?
  • Can I make changes to my policy after I’ve bought it?
  • Can I extend my policy from abroad?
  • What is an EHIC or GHIC?
  • Do I need to take my EHIC/GHIC with me?
  • What if the FCDO advises against travel?
  • How do I cancel my policy?
  • Where are my policy documents?
  • Can I claim on my policy, as well as cancel the policy?
  • Can I remove someone from my policy if they are no longer travelling?
  • Can I add a traveller to the policy after I've bought it?
  • If I buy an Annual Multi-Trip policy, am I covered straight away?
  • Is there any cover for pet care on your policies?
  • Do you cover natural disasters or natural catastrophes?
  • Am I covered if my passport/travel documents are lost/stolen while I'm abroad?
  • Am I covered if I get injured while intoxicated?
  • What's the Hospital Benefit?
  • Can I extend my travel dates if I can't return home as originally planned?
  • Do you cover for Scheduled Airline or End Supplier Failure?
  • Is there legal cover on your policies?
  • My policy is expiring before my trip ends - what do I do?
  • Do your policies provide cover if I have to cancel/cut short my trip to be with a friend/relative?
  • Do your policies cover hijacking?
  • Am I covered for delayed baggage?
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DIRECT TRAVEL INSURANCE